Frequently Asked Questions
Everything you need to know about shopping with Catherine's.
How do I determine the right size for my order?
We provide a comprehensive size guide on each product page. Since our curated collections vary by designer, we recommend measuring yourself and comparing it to the specific chart provided to ensure the perfect fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Exchanges are free of charge, while returns for a refund to the original payment method may incur a small restocking fee.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout if you need your fashion essentials sooner.
Can I track my package in real-time?
Yes. Once your order is processed and shipped, you will receive an email containing a tracking number and a link to monitor your package's journey to your doorstep.
What payment methods do you accept?
Catherine's accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options through Klarna and Afterpay.
Are the colors of the clothing accurate to the photos?
We strive to display our products as accurately as possible. However, please note that actual colors may vary slightly due to different monitor settings and studio lighting.